Field Service Engineer
About the job
Kent Corporation, the leading expert in strip processing equipment used in production lines worldwide, is seeking a full-time field service engineer for repair, installation and troubleshooting of industrial tube and steel processing equipment and machinery. We actively service the United States, Mexico and Canada and some international customers who rely on us for exceptional field service with in-house engineering and technical support.Requirements
Strong problem-solving skills relating to mechanical, electrical, hydraulic and pneumatic equipment are required. Candidates with experience in the tube processing industry, steel industry, production line repair and maintenance are preferred. Applicants should be able to study and interpret blueprints, schematics, manuals and other machine specifications and determine installation procedures and equipment functionality. An associate degree in applied sciences with an electrical, mechanical or trade specification is desired. Experience will be considered in lieu of education. There is an expectation for 60-75% travel.
Summary of duties
Field service engineers will primarily perform and oversee offsite installations, training, standard preventative maintenance and routine or emergency repairs on industrial strip processing equipment/machines for the automotive and steel tubing markets, in agreement with manufacturer specifications
The field service engineer will troubleshoot (both onsite and offsite), repair and instruct others to repair machinery effectively and efficiently; this can include a broad scope of system issues which may include the following:
- Electrical, PLC, HMI, contactor, relays, drives and any other electrical components related to our machinery
- Mechanical, hydraulic and pneumatic functions of our machines and their associated components, which can include basic hand tool use, welding, cutting and general rebuilding experience
The field service engineer will need to communicate effectively and professionally in the field with our customers regarding general repairs, training and troubleshooting
Field service engineers must be able to consult with our engineers to resolve unusual problems in system operations and support the overall maintenance of our machinery
Field service engineers may need to supervise, direct and inform others in the field about testing, tuning and adjustments of our machinery to obtain optimum operating performance
The field service engineer will advise management regarding customer satisfaction, product performance and suggestions for product improvements; service engineers are our eyes and ears in the field
We offer our employees a great benefit package including:
- Health insurance
- Dental insurance
- Vision insurance
- 12 paid holidays
- Paid Vacation and Personal time
- Short Term Disability, Long Term Disability & Life Insurance
- 401k with company match
- Pleasant work environment